Warranty and Replacement Support
Most products sold by BRI Source, LLC are covered by the applicable manufacturer’s warranty, if any.
OSRAM and Philips Xenon replacement products also include the specific one-year BRI Source-backed replacement benefit described below. Any longer applicable manufacturer coverage remains separate.
Important: Except for the one-year OSRAM and Philips Xenon replacement benefit expressly described on this page, BRI Source may help facilitate warranty claims but does not create, extend, or imply product coverage beyond the applicable manufacturer or supplier warranty.
Effective August 1, 2026: The warranty shipping terms below apply to orders placed on or after August 1, 2026.
Current order shipping: Eligible merchandise orders below $99 receive $6.95 standard shipping, and eligible orders of $99 or more receive free standard shipping, within the contiguous United States. These ordinary outbound order-shipping terms are separate from warranty return and replacement shipping.
Qualifying orders placed before August 1, 2026 retain the warranty replacement shipping benefit offered when the order was placed, subject to the original promotion terms and manufacturer warranty approval.
Start with BRI Source
Contact us with your order number, product name, photos or video of the issue, vehicle information, and a short explanation of what happened.
Manufacturer review
Warranty eligibility is reviewed under the applicable manufacturer or supplier policy. Some claims may require troubleshooting, diagnostics, or return of the failed item.
Resolution
If the claim is approved, the available resolution may include replacement of the failed component, repair, credit, or another remedy permitted by the manufacturer policy.
OSRAM and Philips Xenon products
Eligible OSRAM and Philips Xenon replacement products purchased from BRI Source include a one-year BRI Source-backed replacement benefit beginning on the original order date.
This benefit is separate from, and does not shorten, any longer warranty offered by OSRAM or Philips. After the first year, a qualifying customer may still pursue available manufacturer coverage under the manufacturer’s current terms and claim requirements.
- The claim must involve a covered product defect during normal intended use.
- A BRI Source order number or other acceptable proof of purchase is required.
- Photos, video, troubleshooting, diagnostics, or return of the failed product may be required.
- An approved claim is limited to replacement of the failed product or a reasonably comparable current equivalent.
- The benefit does not include refunds, labor, diagnostics, installation or removal costs, vehicle damage, downtime, expedited shipping, or incidental expenses.
- Return and replacement shipping remain subject to the warranty shipping terms on this page.
What we may need
Warranty requirements vary by brand and product. Common claim materials include:
- A BRI Source order number or other acceptable proof of purchase.
- Photos or video showing the product issue.
- Vehicle year, make, model, trim, and applicable lighting information.
- A description of the installation and when the issue began.
- Basic troubleshooting or diagnostic details when requested.
- Side-to-side component testing when practical.
- The failed product or component if return or manufacturer inspection is required.
Do not discard, damage, or dispose of a failed product unless BRI Source confirms in writing that it is no longer required.
Shipping and warranty coverage are separate
A manufacturer may approve replacement of a defective product or component without covering shipping costs associated with the claim.
For orders placed on or after August 1, 2026, the customer may be responsible for:
- Shipping the defective product or component to BRI Source, a supplier, or the manufacturer.
- Standard shipping charges for a replacement product or component.
- International shipping, customs, duties, taxes, brokerage, and forwarding costs.
- Expedited or upgraded replacement shipping.
BRI Source will communicate any known customer-paid shipping charge before completing the replacement shipment.
When available, BRI Source may provide a discounted prepaid return label or standard replacement-shipping option.
BRI Source will cover reasonable standard shipping when an issue was caused by an incorrect shipment or another confirmed fulfillment error by BRI Source or its fulfillment partner.
Qualifying orders placed between January 1, 2025 and July 31, 2026
The Free Warranty Replacement Shipping promotion ended July 31, 2026. Qualifying orders placed from January 1, 2025 through July 31, 2026 retain the applicable benefit offered at the time of purchase.
For an approved warranty replacement from an eligible order, BRI Source will provide standard outbound replacement shipping within the contiguous United States according to the original promotion terms.
Products advertised with lifetime warranty coverage at the time of purchase retain free standard warranty replacement shipping for up to five years from the original order date.
The legacy benefit applies to standard outbound shipping for an approved warranty replacement. It does not automatically include:
- Shipping the failed product to BRI Source, a supplier, or the manufacturer.
- Expedited or upgraded shipping.
- Shipping outside the contiguous United States.
- Customs, duties, taxes, brokerage, or forwarding costs.
- Labor, diagnostics, installation, removal, downtime, or incidental expenses.
Warranty approval, troubleshooting, documentation, product availability, and return requirements remain subject to the applicable manufacturer or supplier policy.
What warranty generally does not cover
Manufacturer warranties generally cover defects in the product itself.
Unless the applicable manufacturer policy says otherwise, warranty coverage does not apply to:
- Improper installation, incorrect wiring, modification, misuse, abuse, or unauthorized repair.
- Vehicle-side electrical issues, CANBUS behavior, bad grounds, damaged connectors, incompatible components, or voltage problems.
- Water intrusion, condensation, or housing-related damage caused by the vehicle headlight, fog light, or lamp assembly.
- Accident damage, impact damage, off-road abuse, racing use, or use outside the product’s intended application.
- Damage caused by incorrect bulb size, improper mounting, excessive force, or altered components.
- Normal wear, cosmetic wear, color shift over time, or performance changes not covered by the manufacturer’s policy.
- Labor, diagnostics, installation mistakes, removal costs, or damage to the vehicle or other components.
No labor or incidental costs
Warranty claims are limited to the product remedy allowed by the applicable manufacturer or supplier policy.
Warranty claims do not include labor, diagnostics, installation or removal costs, towing, rentals, vehicle downtime, inconvenience, customs, duties, taxes, currency changes, expedited shipping, lost time, or incidental or consequential damages.
Brand warranty policies
These links are provided for reference. Manufacturer policies may change, and the applicable current manufacturer policy controls if it differs from older product copy or archived information.
Warranty terms and conditions
Manufacturer warranty basis
Except for the one-year OSRAM and Philips Xenon replacement benefit expressly described on this page, products sold by BRI Source, LLC are subject to the applicable manufacturer or supplier warranty and conditions, if any.
The BRI Source-backed replacement benefit is limited to eligible OSRAM and Philips Xenon products during the first year after the original order date. It does not extend or replace any longer applicable manufacturer coverage.
Warranty coverage, claim requirements, replacement availability, available remedies, and final approval are determined by the product manufacturer or supplier.
Warranty claim process
Warranty processing for products purchased from BRI Source must be started through BRI Source unless otherwise directed.
BRI Source may request order information, photos, video, vehicle information, troubleshooting details, diagnostic results, or return of the failed product before a claim can be reviewed.
Do not discard the failed product until the warranty process is complete or BRI Source confirms that the item is no longer needed.
Replacement products
When the identical product or component is unavailable, the manufacturer or supplier may provide a current equivalent, substitute component, repair, credit, or another remedy permitted under its warranty policy.
A warranty replacement does not automatically restart or extend the original warranty period unless the manufacturer policy specifically states otherwise.
Costs not covered
Unless specifically approved in writing, no labor, diagnostics, installation or removal costs, towing, rentals, downtime, inconvenience, customs, duties, taxes, currency losses, fees, expedited shipping costs, incidental damages, or consequential damages may be included in a warranty claim.
Order acceptance
Orders placed with BRI Source, LLC constitute acknowledgement and acceptance of the warranty conditions listed on this page.
Customers who have questions or need clarification should contact BRI Source in writing before placing an order.
These policies and procedures may be updated periodically. Changes generally apply to orders placed on or after the stated effective date.
Manufacturer warranty coverage remains subject to the applicable manufacturer or supplier policy.
Published July 30, 2026.
Effective August 1, 2026.