Return & Exchange Policy
How do I make a return or exchange?
To request a return authorization (RMA), simply request a return from your account page for the specific order. If you do not have an account, you may also contact support with the order # and item you are looking to return/exchange. We will review your request, ask you any questions pertaining to the RMA, and either approve or deny your request based on our return policy. Please allow up to three (3) business days for an RMA to be issued. Any packages received at BRI Source without an RMA clearly indicated will be returned to sender.
Return Policy
When you buy something from BRI Source, you agree to our policy about returns, exchanges and refunds as outlined below. Our goal is to help you get the right product the first time, but if something doesn't turn out the way you wanted it to, we want to be here for you to make sure you get your money back or the right product that fits your needs! We recommend contacting us before sending in a product for return.
Our refund/exchange policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, but you can check the warranty on the item(s) for applicable warranty claims. See our Warranty Terms here.
Restocking Fees
Items received unopened and opened, but in perfect condition = 100% refund
Items received in packaging which is damaged = 90% refund
Items received which the product & packaging both show signs of use or wear = 75% refund
Items that have heavy wear or are unusable are not eligible for return
OSRAM & Philips products are subject to a 20% restocking fee, and are non-returnable if opened
Exchanges
Parts may be exchanged if they are in like-new condition with their original unopened packaging for credit towards another item in-stock or same or lesser value.
Exchanges must be made within 30 days of the original purchase date. You must first return the original item, and upon receiving it back to our warehouse with inspection, we will then send you a promotion code to use for the new item. If you need to make a rushed exchange, you can order the new part first and then return the original for a refund.
Please note: BRI Source does not accept returns/exchanges on any items in our Clearance section.
Refund Policy
If you return an item for a refund, it must first meet the criteria stated in our above returns policy. All returns must be received at BRI Source within 45 days of their original purchase date.
All refunds will be issued back to the original payment source within 2 weeks of receiving the item back. Refunds to credit cards may take up to 1 week to post, in some cases longer depending on the bank. Please reach out to your bank for updates once the refund is confirmed with BRI Source.
Shipping Costs on Returns & Exchanges
BRI Source will cover all shipping costs with a provided pre-paid shipping label within the lower 48 U.S. States Only.
Orders shipped to Alaska, Hawaii, and other U.S. territories may be eligible for discounts on return shipping, but an additional fee will apply based on the cost difference.
Customers outside of the US are responsible for shipping products back to BRI Source at their own expense. BRI Source may send a pre-paid shipping label, however the cost will be deducted from the return amount.
Shipping carrier is determined by BRI Source. If the customer prefers a different carrier, they can create and pay for their own shipping label.
Upgraded Shipping: If you selected an upgraded or expedited shipping option at checkout (such as Priority or Express), that additional shipping cost is non-refundable in the event of a return.
Order Cancellations & Changes
We urge all customers to double check the details of their order before it's submitted to ensure accuracy. If you have submitted your order and need to modify or change your order, please contact us ASAP. Depending on the order fulfillment, it may have already been processed and any returns or exchanges must be done by requesting an RMA. The period to modify or cancel your order is at most 1 hour from the time of submission.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
How can I get a replacement for something that failed?
Please troubleshoot by switching components from side-to-side to isolate the problem, individually such as just the bulbs, then just the ballasts (if HID conversion), etc. Once you have clearly identified which component failed, please contact us for the next step of warranty replacement. For lighting products only, the defective part is replaced. If an item is discontinued by the manufacturer, its warranty may not be void, but the part will be replaced with that product's current equivalent. No refunds or credit will be issued in lieu of replacements. Some parts may need to be returned to their manufacturer’s warranty service center for testing before we can offer our customers a refund, replacement, or exchange.
Installation Labor
We expect each customer who purchases the products we sell to understand the skill level, commitment and risks associated with upgraded vehicle lighting before making a purchase. Everything we sell should be installed by a professional, therefore you must assume some added cost on your end for install, warranty repair, troubleshooting, or other situations that may arise regarding the use and maintenance of the products for sale here. Because each shop labor rate is different, and you have the choice to hire the work out or do it yourself, we do not offer to pay for any install costs, labor, shop supplies, time or inconvenience you may or may not experience from the use and install of products purchased from BRI Source. If you want to know what to expect before making a purchase, please contact us with any questions first.
Shipping & Damage
See the Shipping Policy page for details
**This policy is subject to change without notice**
Last updated 1/1/2025