Return & Exchange Policy
Returns, exchanges, and refunds
Our goal is to help you get the right lighting product the first time. If something is not right, this policy explains how return requests, exchanges, refunds, shipping labels, and warranty-related issues are handled.
Before sending anything back: All returns and exchanges require return authorization from BRI Source. Packages received without an approved RMA or return authorization clearly indicated may be refused or returned to sender.
Return approval does not guarantee a full refund. Returned items are inspected when received, and the final refund amount depends on eligibility, condition, packaging, missing parts, return timing, and any applicable exclusions below.
30 days
Return or exchange requests must be submitted within 30 days of the original purchase date.
45 days
Approved returns must be received by BRI Source within 45 days of the original purchase date unless we approve an extension in writing.
Included for eligible returns
BRI Source may provide a prepaid return label for approved eligible returns within the lower 48 U.S. states.
How to make a return or exchange
Request a return from your account page for the specific order, or contact support with your order number and item details.
We review the request, ask any needed questions, and approve or deny the request based on this policy.
If approved, we issue return instructions and, when eligible, a BRI Source return label. Please allow up to three business days.
After the item is received and inspected, we process the exchange, refund, or warranty path that applies.
Keep your packaging: Original packaging, boxes, labels, accessories, hardware, instructions, and included parts should be returned whenever possible. Missing or damaged packaging can reduce the refund amount.
What can be returned?
Most items may be considered for return or exchange if the request is submitted within 30 days of purchase and the item is returned in acceptable condition. Items that are heavily worn, damaged, modified, incomplete, or unusable are not eligible for return.
| Returned condition | Typical refund | What this means |
|---|---|---|
| Unopened or opened but perfect | Up to 100% | Product and packaging are complete, clean, undamaged, and suitable for resale. |
| Packaging damaged | Up to 90% | The product is acceptable, but packaging is torn, crushed, marked, missing, or otherwise damaged. |
| Product and packaging show signs of use or wear | Up to 75% | The item is complete and functional but shows visible installation, handling, wear, or packaging damage. |
| Heavy wear, damaged, modified, incomplete, or unusable | Not eligible | Examples include cut or spliced wiring, missing parts, damaged connectors, misuse, installation damage, or products that cannot be reasonably resold. |
OSRAM and Philips products: OSRAM and Philips products are subject to a 20% restocking fee and are non-returnable if opened, unless the issue qualifies under the applicable manufacturer warranty process.
Final sale and excluded returns
The following items are not eligible for standard return or exchange unless BRI Source approves an exception in writing or the item qualifies under a manufacturer warranty process:
- Clearance, closeout, final-sale, scratch-and-dent, open-box, or discontinued items when marked as such.
- Items returned after the return window or received outside the approved return arrival window.
- Products with cut, spliced, modified, repaired, or altered wiring or connectors.
- Products damaged by incorrect installation, misuse, improper power, water intrusion, collision damage, or vehicle wiring issues.
- Missing, incomplete, heavily worn, or unusable products.
- Any item where the product page, order notes, or written support communication states a different return limitation.
How refunds are handled
If a returned item qualifies for a refund, the refund is issued to the original payment method after the item is received and inspected. BRI Source generally processes eligible refunds within two weeks of receiving the return. Your bank or credit card company may take additional time to post the refund.
Refund amount
The final refund may be reduced for damaged packaging, product wear, missing parts, restocking fees, return shipping deductions where applicable, or other condition issues described in this policy.
Original payment method
Refunds are issued back to the original payment source whenever possible. BRI Source does not issue refunds to a different account or payment method.
Late or missing refunds: If BRI Source confirms that a refund has been processed but it has not posted, please first check with your bank or credit card company. If you still need help, contact BRI Source with your order number.
How exchanges work
Exchanges must be requested within 30 days of the original purchase date. The original item must be returned first and inspected before exchange credit is issued, unless BRI Source approves another arrangement in writing.
- Exchange items must be in like-new condition with original packaging and included parts.
- After inspection, BRI Source may issue store credit or a promotion code toward another in-stock item.
- If you need the replacement item quickly, you may place a new order first and return the original item for review under this policy.
- Clearance and final-sale items are not eligible for exchange.
Shipping costs on returns and exchanges
For approved eligible returns within the lower 48 U.S. states, BRI Source may provide a prepaid return shipping label. The shipping carrier and service are selected by BRI Source.
Lower 48 U.S.
Eligible approved returns may receive a prepaid label from BRI Source. If you choose your own carrier, you are responsible for that shipping cost and tracking.
Alaska, Hawaii, territories, and international
Customers outside the lower 48 U.S. states are responsible for return shipping unless BRI Source approves a different arrangement. If BRI Source provides a label, the cost difference may be deducted from the refund.
Upgraded shipping: Upgraded or expedited shipping paid at checkout, such as Priority, Express, or other premium services, is non-refundable in the event of a return unless BRI Source determines that a shipping error was caused by us.
Changing or canceling an order
Please double-check your order before submitting it. If you need to modify or cancel an order, contact BRI Source as soon as possible. We can only change or cancel an order before it has moved too far into fulfillment.
- The window to request a change or cancellation is at most one hour from order submission.
- A cancellation or change is not guaranteed once the order is processed, packed, fulfilled, shipped, or sent to a supplier warehouse.
- If the order can no longer be changed, the item may need to be handled through the standard return process after delivery.
What if something fails?
Product failures are generally handled under the applicable manufacturer warranty, not as a standard return refund. BRI Source may help facilitate the warranty process for products purchased from us, but warranty coverage, requirements, remedies, and final approval are based on the manufacturer's policy.
- Please troubleshoot by swapping components side-to-side where practical, such as bulbs, ballasts, modules, harnesses, or igniters, to isolate the failed part.
- For lighting products, the defective component is generally replaced if the manufacturer approves coverage.
- If a product is discontinued, the manufacturer may replace it with the current equivalent or another remedy allowed under its policy.
- Some parts may need to be returned to BRI Source or the manufacturer's warranty service center for inspection or testing.
- No refund or store credit is guaranteed in place of a manufacturer warranty replacement.
Warranty terms: See our Warranty Terms page for more detail. Warranty coverage is manufacturer-based and may change without notice.
Labor, diagnostic costs, and installation risk
Automotive lighting upgrades can require mechanical skill, electrical troubleshooting, vehicle-specific parts, and professional installation. BRI Source does not pay for labor, shop supplies, diagnostic fees, installation costs, vehicle downtime, inconvenience, towing, rental vehicles, lost time, or other incidental costs related to installation, removal, troubleshooting, repair, warranty replacement, return, exchange, or product use.
If you are unsure about installation difficulty, fitment, CANBUS/decoder needs, or whether a product is appropriate for your vehicle, please contact BRI Source before ordering.
Damaged, missing, or incorrect shipments
If an item arrives damaged, missing, or incorrect, contact BRI Source promptly with your order number, photos of the packaging, photos of the item, and a description of the issue. Keep all packaging until the issue is resolved, as the carrier or supplier may require it for review.
- Shipping damage and delivery issues may be handled differently from standard returns.
- BRI Source may require photos, carrier tracking details, or return of the item before approving a replacement or refund.
- See the Shipping Policy page for additional shipping details.
Start with BRI Source support
Many lighting issues can be solved with fitment confirmation, decoder guidance, polarity checks, or component troubleshooting. Contact us before returning if you are not sure whether you need an exchange, warranty claim, or install help.
This policy is subject to change without notice. Changes apply to future orders and return requests unless otherwise required by law or stated in writing by BRI Source. Last updated June 2026.