Return & Exchange Policy
Returns, exchanges, and refunds
Our goal is to help you get the right lighting product the first time. If something is not right, this policy explains how return requests, exchanges, refunds, shipping labels, and warranty-related issues are handled.
Effective August 1, 2026: This Return and Exchange Policy applies to orders placed on or after August 1, 2026.
Current outbound shipping: Eligible orders below $99 receive $6.95 standard shipping, and eligible orders of $99 or more receive free standard shipping, within the contiguous United States. Product, address, and other exclusions in the Shipping Policy still apply.
Qualifying orders placed before August 1, 2026 remain eligible for the return, exchange, and warranty replacement shipping benefits offered at the time the order was placed, subject to the original eligibility requirements, exclusions, and applicable time limits.
Before sending anything back: All returns and exchanges require return authorization from BRI Source. Packages received without an approved RMA or return authorization clearly indicated may be refused or returned to the sender.
Return approval does not guarantee a full refund. Returned items are inspected when received, and the final refund amount depends on eligibility, condition, packaging, missing parts, return timing, and any applicable exclusions described below.
30 days
Return or exchange requests must be submitted within 30 days of confirmed delivery.
If carrier tracking is unavailable or does not show a delivery date, BRI Source may use the estimated delivery date or other available shipment information to determine eligibility.
14 days after approval
Once a return or exchange is approved, the package must be shipped within 14 calendar days unless BRI Source approves an extension in writing.
Returns shipped after the authorization period may be refused or subject to a reduced refund.
Use our label or your own
For approved returns within the contiguous United States, customers may request a discounted prepaid return label from BRI Source or purchase their own tracked return label.
BRI-provided return labels are normally under $10, although the actual cost varies based on the package, destination, carrier, and available service. Unless the return is caused by an incorrect, damaged, or defective item, the BRI-provided label cost will be deducted from the refund or exchange credit.
How to make a return or exchange
Request a return from your account page for the applicable order, or contact BRI Source support with your order number and item details.
We review the request, ask any needed questions, and approve or deny the request based on this policy.
If approved, we issue return instructions and may provide a prepaid BRI Source return label.
When a return-label deduction applies, the estimated label cost will be communicated before the label is issued. Please allow up to three business days for return instructions.
After the item is received and inspected, we process the exchange, refund, warranty claim, or other approved resolution that applies.
Keep your packaging: Original packaging, boxes, labels, accessories, hardware, instructions, and included parts should be returned whenever possible. Missing or damaged packaging may reduce the refund amount.
What can be returned?
Most items may be considered for return or exchange when the request is submitted within 30 days of delivery and the item is returned in acceptable condition.
Items that are heavily worn, damaged, modified, incomplete, or unusable are not eligible for return.
Approved refund amounts are based on the item’s condition and may be reduced by applicable return shipping, restocking fees, missing parts, damaged packaging, or other deductions described in this policy.
| Returned condition | Typical refund | What this means |
|---|---|---|
| Unopened or opened but perfect | Up to 100% of the item price, less applicable return shipping or restocking fees | The product and packaging are complete, clean, undamaged, and suitable for resale. |
| Packaging damaged | Up to 90% of the item price, less applicable return shipping or restocking fees | The product is acceptable, but the packaging is torn, crushed, marked, missing, or otherwise damaged. |
| Product and packaging show signs of use or wear | Up to 75% of the item price, less applicable return shipping or restocking fees | The item is complete and functional but shows visible installation, handling, wear, or packaging damage. |
| Heavy wear, damaged, modified, incomplete, or unusable | Not eligible | Examples include cut or spliced wiring, missing parts, damaged connectors, misuse, installation damage, or products that cannot reasonably be resold. |
OSRAM and Philips products: Unopened products may be returned within the standard return period and are subject to a 20% restocking fee. Opened products are not eligible for return or refund.
Final sale and excluded returns
The following items are not eligible for standard return or exchange unless BRI Source approves an exception in writing or the item qualifies under a manufacturer warranty process:
- Clearance, closeout, final-sale, scratch-and-dent, open-box, or discontinued items when marked as such.
- Items returned after the return window or shipped outside the approved return authorization period.
- Products with cut, spliced, modified, repaired, or altered wiring or connectors.
- Products damaged by incorrect installation, misuse, improper power, water intrusion, collision damage, or vehicle wiring issues.
- Missing, incomplete, heavily worn, or unusable products.
- Any item where the product page, order notes, or written support communication states a different return limitation.
- Special-order or custom-configured items when identified as non-returnable before purchase.
How refunds are handled
If a returned item qualifies for a refund, the refund is issued to the original payment method after the item is received and inspected.
BRI Source generally processes eligible refunds within two weeks of receiving the return. A bank or credit card company may take additional time to post the refund.
Refund amount
The final refund may be reduced for return shipping, damaged packaging, product wear, missing parts, restocking fees, or other condition issues described in this policy.
Original payment method
Refunds are issued back to the original payment source whenever possible. BRI Source does not issue refunds to a different account or payment method.
Late or missing refunds: If BRI Source confirms that a refund has been processed but it has not posted, first check with your bank or credit card company. If you still need help, contact BRI Source with your order number.
How exchanges work
Exchanges must be requested within 30 days of delivery. The original item must generally be returned and inspected before exchange credit is issued, unless BRI Source approves another arrangement in writing.
- Exchange items must be complete and in like-new condition with their original packaging and included parts.
- Applicable return shipping costs may be deducted from the available exchange credit.
- Any difference in product price, taxes, or shipping charges must be paid before the replacement order is shipped.
- Replacement orders are subject to BRI Source's current shipping rates and eligibility rules. Eligible lower-48 replacement orders below $99 receive $6.95 standard shipping, while eligible orders of $99 or more receive free standard shipping.
- After inspection, BRI Source may issue store credit or a promotional code toward another eligible in-stock item.
- Customers who need another item immediately may place a new order and return the original item separately.
- Clearance and final-sale products are not eligible for exchange.
Shipping costs on returns and exchanges
Return shipping responsibility depends on the reason for the return.
Customer-choice returns
Customers are responsible for return shipping when a product is being returned because of preference, changed plans, duplicate ordering, an incorrectly selected size or color, compatibility concerns not caused by incorrect product information, or another reason not caused by BRI Source.
For approved returns within the contiguous United States, BRI Source can make the process easier by providing a discounted prepaid return label. These labels are normally under $10, although the actual cost varies based on the package, destination, carrier, and available service. The label cost will be deducted from the refund or exchange credit.
Customers may instead purchase and use their own tracked return label. BRI Source is not responsible for packages that are lost or damaged while being returned using a customer-selected carrier or label.
If BRI Source provided incorrect written fitment information before the order was placed, contact support so the situation can be reviewed separately.
Incorrect, damaged, or defective items
BRI Source will cover reasonable standard return shipping when:
- BRI Source or its fulfillment partner shipped an incorrect product.
- The product arrived damaged and the damage was reported promptly.
- BRI Source confirms that a product is defective during the standard return period.
Photos, video, troubleshooting, packaging, or return of the product may be required before a prepaid label, replacement, or refund is approved.
Product failures outside the standard return period are handled under the applicable manufacturer warranty and the BRI Source Warranty Terms.
Alaska, Hawaii, U.S. territories, and international orders
Customers outside the contiguous United States are responsible for return shipping unless BRI Source approves another arrangement in writing.
If BRI Source provides a return label, the label cost may be deducted from the refund or exchange credit.
Customs charges, duties, taxes, brokerage fees, and other international shipping costs are non-refundable.
Original and upgraded shipping
Original shipping charges are non-refundable unless BRI Source determines that the return was caused by an error on our part.
Upgraded or expedited shipping paid at checkout, including Priority, Express, or other premium services, is non-refundable.
If an order is returned for a reason not caused by BRI Source, promotional outbound shipping costs paid by BRI Source, including a complimentary priority shipping upgrade, will be deducted from the refund or exchange credit.
Legacy free returns and exchanges
The Free Returns and Exchanges promotion ended July 31, 2026. Qualifying orders placed between January 1, 2025 and July 31, 2026 remain covered by the applicable promotional benefits offered when the order was placed.
Eligible automotive lighting products from those orders may qualify for one free return or exchange within 30 days of delivery, subject to the original product-condition requirements, order qualifications, and exclusions.
OSRAM and Philips Xenon bulbs remain excluded from the legacy free-return and exchange promotion.
Items damaged by incorrect installation, misuse, modification, vehicle-side electrical issues, or other excluded conditions do not qualify.
The legacy benefit does not extend the original return period, create additional free returns, or override exclusions that applied when the order was placed.
Changing or canceling an order
Please double-check your order before submitting it. If you need to modify or cancel an order, contact BRI Source as soon as possible.
We can only change or cancel an order before it has moved too far into fulfillment.
- The window to request a change or cancellation is at most one hour from order submission.
- A cancellation or change is not guaranteed once the order is processed, packed, fulfilled, shipped, or sent to a supplier warehouse.
- If the order can no longer be changed, the item may need to be handled through the standard return process after delivery.
What if something fails?
Product failures are generally handled under the applicable manufacturer warranty, or under the one-year BRI Source-backed replacement benefit for eligible OSRAM and Philips Xenon products, rather than as a standard return refund.
BRI Source may help facilitate manufacturer warranty claims for products purchased from us. Eligible OSRAM and Philips Xenon products also include a separate one-year BRI Source-backed replacement benefit. Coverage, requirements, remedies, and final approval depend on the applicable program.
- Customers may be asked to swap components from side to side where practical, such as bulbs, ballasts, modules, harnesses, or igniters, to isolate the failed part.
- For lighting products, the defective component is generally replaced if the manufacturer approves coverage.
- If a product is discontinued, the manufacturer may replace it with a current equivalent or another remedy allowed under its policy.
- Some parts may need to be returned to BRI Source or the manufacturer’s warranty service center for inspection or testing.
- No refund or store credit is guaranteed in place of a manufacturer warranty replacement.
See the Warranty Terms page for more detail. Manufacturer coverage may change without notice. The separate BRI Source-backed OSRAM and Philips Xenon replacement benefit is limited to the first year after the original order date.
Labor, diagnostic costs, and installation risk
Automotive lighting upgrades can require mechanical skill, electrical troubleshooting, vehicle-specific parts, and professional installation.
BRI Source does not pay for labor, shop supplies, diagnostic fees, installation costs, vehicle downtime, inconvenience, towing, rental vehicles, lost time, or other incidental costs related to installation, removal, troubleshooting, repair, warranty replacement, return, exchange, or product use.
If you are unsure about installation difficulty, fitment, CANBUS or decoder requirements, or whether a product is appropriate for your vehicle, contact BRI Source before ordering.
Damaged, missing, or incorrect shipments
If an item arrives damaged, missing, or incorrect, contact BRI Source promptly with your order number, photos of the packaging, photos of the item, and a description of the issue.
Keep all packaging until the issue is resolved because the carrier or supplier may require it for review.
- Shipping damage and delivery issues may be handled differently from standard returns.
- BRI Source may require photos, carrier tracking details, troubleshooting, or return of the item before approving a replacement or refund.
- See the Shipping Policy page for additional shipping details.
Start with BRI Source support
Many lighting issues can be solved through fitment confirmation, decoder guidance, polarity checks, or component troubleshooting.
Contact us before returning an item if you are not sure whether you need an exchange, warranty claim, or installation help.
This policy may be updated periodically. Changes generally apply to orders placed on or after the stated effective date unless otherwise required by law or agreed to in writing by BRI Source.
Orders placed before an updated policy takes effect remain subject to qualifying promotional benefits offered at the time of purchase.
Published July 30, 2026.
Effective August 1, 2026.