Support Request

Please reach out to us with any questions regarding an existing product or purchase. We will get back to you as soon as possible, normally within 24hrs or less! 

Support Hours: 8:00am - 5:00pm CST, Monday - Friday 

For new sale inquiries (have not yet purchased a product) please visit our sales contact page instead. 

Visit our Troubleshooting & FAQ for all of the most common issues, questions, tips, and more. 

Warranties: All products sold by BRI Source, are only subject to the manufacturer's warranty and conditions. No exceptions can be made. Please see the warranty terms for details. 

PLEASE NOTE: Our online store does not offer phone support. To provide the best possible service and to keep our prices competitive, we focus on streamlining our support process through email and our support portal. This approach allows us to handle inquiries efficiently, track progress effectively, and offer detailed written responses to better serve our customers. We appreciate your understanding and are here to assist you through our online channels.

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